We are committed to ensuring your complete satisfaction with every purchase.

If you are not entirely satisfied with your order, you may return the item within 7 calendar days of receiving it for a full refund, provided that it meets the following conditions:

• The item is returned within 7 days of the delivery date.
• The product is unused, undamaged, and in its original condition.
• All original packaging, accessories, manuals, and any included items are returned with the product.
• Proof of purchase (order confirmation or receipt) is provided.

Once your returned item has been received and inspected, we will notify you of the outcome. If the return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the funds to reflect in your account, depending on your payment provider.

Non-Eligible Returns

We reserve the right to refuse a refund if the item:

• Has been used, damaged, altered, or misused.
• Is returned outside of the 7-day return period.
• Is missing original packaging or components.

Return Shipping

Unless the item is faulty, defective, or incorrect due to our error, customers are responsible for the cost of return shipping.

If you have any questions regarding your return, please contact our customer support team before sending your item back.

• Orders are processed within 1–2 business days after payment has been successfully received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Shipping

We primarily ship using Aramex South Africa and may use other trusted courier partners when necessary to ensure the fastest and most reliable delivery.

Estimated Delivery Times

• Major cities: 1–3 business days
• Regional and outlying areas: 3–5 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and the size or weight of your order. Any applicable shipping promotions or free shipping offers will be displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your delivery throughout its journey.

Delivery Information

Please ensure that your shipping address and contact details are accurate before completing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout.

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or non-collection, additional shipping charges may apply to resend the order.

Damaged or Missing Parcels

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery. Where possible, include photographs of the package and its contents so we can investigate and resolve the issue promptly.

Delivery Delays

While we strive to meet all estimated delivery times, unforeseen delays may occasionally occur. We appreciate your patience and will do our best to keep you informed should any significant delays arise.

For any shipping-related questions, don't hesitate to get in touch with our customer support team, and we will be happy to assist you.

We understand that circumstances may change, and we aim to make the cancellation process as straightforward as possible.

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Orders may be cancelled free of charge provided they have not yet been processed or dispatched. To request a cancellation, please contact our customer support team as soon as possible with your order number.

If your order has not yet entered the fulfilment process, a full refund will be issued to your original payment method.

Orders Already Shipped

Once an order has been dispatched, it can no longer be cancelled. If you no longer wish to keep the item, you may return it in accordance with our Refund & Returns Policy.

Refund Processing

Approved refunds for cancelled orders will be processed to the original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Our Right to Cancel

We reserve the right to cancel any order in exceptional circumstances, including but not limited to:

• The product is unavailable or out of stock.
• A pricing or product listing error has occurred.
• We are unable to verify payment or customer information.
• The order is suspected to be fraudulent or in breach of our Terms & Conditions.

If we cancel your order, you will be notified promptly and will receive a full refund for any amount paid.

Contact Us

If you wish to cancel an order or have any questions regarding this policy, please contact our customer support team as soon as possible. We will make every effort to assist you.